Not selected · English · Dual units
My account Start free test

Customer Service Representative

Customer Service Representative

F-16

F Other From other fields jobs · Start level · O*NET 43-4051.00

Texas median
whole occupation, 2025
$40,420
work over
40 h a week
17%
load index
from O*NET data
1.5/5
Texas jobs
2024 to 2034
+3.2%

Pay

This level's pay

No published pay record names this level: no public record found in sources S1-S7 that names this rung. The occupation-wide figure below is for all experience levels.

Whole occupation: all Customer Service Representatives, Texas
BLS OEWS May 2025
  • Series OEUS480000000000043405113 (median), Texas, May 2025, read 2026-10-03
  • U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025. Base pay (straight-time, excludes overtime).
  • Based on an estimated 337,170 jobs in Texas (series OEUS480000000000043405101).

Half of all Customer Service Representatives in Texas earn more than $40,420; the bottom 10% earned less than $29,320 and the top 10% more than $59,590 (May 2025, base pay, about 337,170 jobs). U.S. median $44,770.

Outlook 2024 to 2034, all Customer Service Representatives, not level-specific
TWC, BLS

Texas
+3.2% jobs · about 41,760 openings a year (307,730 jobs in 2024)
United States
-5.5% jobs · about 341,700 openings a year (2,814,000 jobs in 2024)

Openings include people retiring or changing jobs, not only growth.

Hours
O*NET 31.0
  • Duration of Typical Work Week (4.C.3.d.8), O*NET Work Context, data 08/2022, n = 27 respondents, O*NET OnLine

About 1 in 5 work more than 40 hours a week (17%).

Schedule: regular 88% · irregular 12% · seasonal 0%

Physical load 1.5 of 5, our index from O*NET
Method
  • Engineer Tsai index (et_physical_v1): mean of a body index (1.84, 6 measures) and an exposure index (1.21, 7 measures), built from O*NET Work Context means, 1 to 5: Spend Time Standing; Spend Time Climbing Ladders, Scaffolds, or Poles; Spend Time Walking or Running; Spend Time Kneeling, Crouching, Stooping, or Crawling; Spend Time Keeping or Regaining Balance; Spend Time Bending or Twisting Your Body; Outdoors, Exposed to All Weather Conditions; Exposed to Very Hot or Cold Temperatures; Exposed to Cramped Work Space, Awkward Positions; Exposed to High Places; Exposed to Hazardous Conditions; Exposed to Hazardous Equipment; Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection.
  • O*NET OnLine

Body

  • Standing3.23
  • Bending or twisting2.12
  • Walking or running1.94
  • Kneeling or crawling1.52
  • Keeping balance1.13
  • Climbing ladders1.08

Exposure

  • High places1.43
  • Outdoors, all weather1.29
  • Hazardous conditions1.25
  • Very hot or cold1.21
  • Hazardous equipment1.16
  • Cramped space1.08
  • Protective gear1.06
Body 1.84 · exposure 1.21. O*NET Work Context means, 1 = never, 5 = continually or every day.

Getting in

Degree
14% hold a bachelor's or higher; most common: High School Diploma or the equivalent (such as a GED)
Preparation
Job Zone 1-2: Very Little to Some Preparation Needed
Why this level
Starting point outside the electrical field (feeder).

Moves to the side 1

  • I Quality Inspector Entry station closest in skills: skills and knowledge profile similarity r = 0.53. Below the 0.60 threshold; closest available.
My job nowTargetShare this job
What the work is 6 core tasks

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  3. Check to ensure that appropriate changes were made to resolve customers' problems.
  4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  5. Determine charges for services requested, collect deposits or payments, or arrange for billing.
  6. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Core tasks ranked by O*NET task Importance (IM, 1-5), top 6.

Top skills

  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Monitoring
Sources (4)

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Engineer Tsai has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. CC BY 4.0 · O*NET license

Pay: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Base pay; excludes overtime. Outlook: BLS Employment Projections 2024-2034 (United States) and Texas Workforce Commission long-term projections 2024-2034, read through Projections Central.

On the line

F Other From other fields jobs

  1. Army Interior Electrician (12R)$58,570 a year Civilian match: Electricians, Texas median, all levels, 2025SkilledChange: B B1
  2. Navy Construction Electrician (CE)$58,570 a year Civilian match: Electricians, Texas median, all levels, 2025SkilledChange: B B1 R +1
  3. Marine Corps Electrician (1141)$58,570 a year Civilian match: Electricians, Texas median, all levels, 2025SkilledChange: B B1
  4. Air Force Electrical Systems Journeyman (3E051)$58,570 a year Civilian match: Electricians, Texas median, all levels, 2025SkilledChange: B B1
  5. Navy Electrician's Mate (EM)$60,290 a year Civilian match: Electric Motor, Power Tool, and Related Repairers, Texas median, all levels, 2025SkilledChange: R
  6. Coast Guard Electrician's Mate (EM)$86,520 a year Civilian match: Electrical and Electronics Installers and Repairers, Transportation Equipment, Texas median, all levels, 2025SkilledChange: B1 R I
  7. Navy Interior Communications Electrician (IC)$86,520 a year Civilian match: Electrical and Electronics Installers and Repairers, Transportation Equipment, Texas median, all levels, 2025SkilledChange: B1 R L1 +1
  8. Army Prime Power Production Specialist (12P)$63,810 a year Civilian match: Stationary Engineers and Boiler Operators, Texas median, all levels, 2025SkilledChange: E R
  9. Air Force Electrical Power Production Journeyman (3E052)$63,810 a year Civilian match: Stationary Engineers and Boiler Operators, Texas median, all levels, 2025SkilledChange: E R
  10. Retail Salesperson$30,800 a year Texas median, all levels, 2025StartChange: I
  11. Cashier$29,230 a year Texas median, all levels, 2025StartChange: I
  12. Parts Salesperson$35,440 a year Texas median, all levels, 2025StartChange: R L I
  13. Stocker / Order Filler$36,840 a year Texas median, all levels, 2025StartChange: I
  14. Warehouse Worker$37,540 a year Texas median, all levels, 2025StartChange: I B E
  15. Forklift Operator$45,450 a year Texas median, all levels, 2025StartChange: E B R
  16. Shipping and Receiving Clerk$42,190 a year Texas median, all levels, 2025StartChange: I R E
  17. Fast Food Worker$27,740 a year Texas median, all levels, 2025StartChange: I
  18. Line Cook$34,760 a year Texas median, all levels, 2025StartChange: R I
  19. Server (Waiter / Waitress)$23,240 a year Texas median, all levels, 2025StartChange: I
  20. Cafeteria Cook$35,360 a year Texas median, all levels, 2025StartChange: I R I4
  21. Tractor Trailer Truck Driver$56,290 a year Texas median, all levels, 2025StartChange: I L
  22. Delivery Driver$42,500 a year Texas median, all levels, 2025StartChange: I I4
  23. Route Sales Driver$35,850 a year Texas median, all levels, 2025StartChange: I
  24. Office Clerk$39,000 a year Texas median, all levels, 2025StartChange: I
  25. Customer Service Representative$40,420 a year Texas median, all levels, 2025StartChange: I
  26. Administrative Support Assistant$45,140 a year Texas median, all levels, 2025StartChange: I
  27. Army Motor Transport Operator (88M)$56,290 a year Civilian match: Heavy and Tractor-Trailer Truck Drivers, Texas median, all levels, 2025StartChange: I L
  28. Marine Corps Motor Vehicle Operator (3531)$56,290 a year Civilian match: Heavy and Tractor-Trailer Truck Drivers, Texas median, all levels, 2025StartChange: I L
  29. Army Automated Logistical Specialist (92A)$36,840 a year Civilian match: Stockers and Order Fillers, Texas median, all levels, 2025StartChange: I
  30. Navy Logistics Specialist (LS)$36,840 a year Civilian match: Stockers and Order Fillers, Texas median, all levels, 2025StartChange: I
  31. Army Culinary Specialist (92G)$35,360 a year Civilian match: Cooks, Institution and Cafeteria, Texas median, all levels, 2025StartChange: I R I4

Compare with another job

★ Resources
Scroll to Top
Not a licensed Professional Engineer in Texas or any U.S. state. Does not offer engineering services. Exam-prep education only.